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Contact & Suggestions

How can we help?

Use this page for account support, billing questions, pet profile help, technical issues, feature requests, and improvement ideas related to the MyTailTracker platform.

We read every message. You may submit anonymously if you prefer, and you can also let us know if you are open to joining a short feedback group.

• Account and login help
• Billing and subscription questions
• Pet profile, app, and technical support
• Suggestions to improve TailTracker across the board
Before You Submit

Choose the right path first.

This contact page is for MyTailTracker platform support and suggestions. If your issue is about a lost pet emergency, active recovery reporting, or medical urgency, use the proper emergency workflow instead.

Account support Login, profile, settings, and general consumer platform questions.
Suggestions Share product ideas, usability feedback, and feature requests.
Technical issues Report bugs, broken flows, or app issues that need review.
Not medical care TailTracker does not offer veterinary diagnosis or medical advice.

Contact MyTailTracker

Select the reason that best matches your message. Then fill out the form below.

Choose a contact reason

This determines how your message is triaged internally.
This field is for user convenience only. Please include the key details in your message below.
Optional context to help us route your message faster.
Please include enough detail so the right person can review it. For technical issues, include the page and what happened just before the problem occurred.
Support requests and suggestions are reviewed through our internal intake queue. Emergency medical situations should not be submitted here.
Important disclaimer: TailTracker is not a shelter, rescue, veterinary clinic, or animal control agency. TailTracker does not provide medical advice. If your pet is injured or in immediate danger, contact a licensed veterinarian, emergency veterinary hospital, animal control, or 911 as appropriate.
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